Our Mission, Code of Ethics & Privacy Policy

Our mission is to develop a strong relationship with each of you that will foster continued communication and mutually enjoyable roleplay. Through ethical and honest practices, trust among all stakeholders, and a commitment to superior customer service, we are striving to become a leader in the online chat community.

We Are Ethical
We will acknowledge and follow ethical practices. We will be fair, reliable, honest and caring toward our community; grateful for the good that comes our way; and respectfully committed to the needs of our customers. We will exercise good manners while listening to and considering the position of others in order to foster and promote trust.
We Are Accountable
We will strongly support the principles and purposes of voluntary self-regulation. We are committed to ensuring that our communications are neither manipulative nor misleading. We are responsible for our own choices and accountable to our community. If you have issue with any of our policies or practices, by all means, please contact us so that we may keep our word and address your concern. If we say we will do it, "We'll do it!" ... Period!
We Provide Value
We will strive to always do our best while building upon a good reputation of loyalty, service, and customer satisfaction. We are committed to training that assists the growth of our volunteer staff, thereby increasing customer care and promoting continued ethical treatment in our community.
We Respond
We are an interactive part of our community and share in making the Portal of Dreams community better. We will think before we act.
We Resolve Disputes
We will make good faith efforts to resolve ALL complaints brought to our attention and to eliminate the underlying causes of customer complaints when they surface. We are committed to resolving problems peaceably and free of anger, insults, threats or disrespect while adhering to self-control, maturity and discipline -- not carelessly blaming others.
We Change
It is our goal to stay informed, to persevere, and to risk change when necessary for the betterment of our community. We respect feedback, concerns, and suggestions from our community. We have the courage to do the right thing, even when there is nothing in it for us. We do not fear open-mindedness, and we respect differences.

This notice discloses the privacy practices for Portal of Dreams and Alter Realm Studios. This privacy notice applies solely to the contents of this web site.
What is Personally Identifiable Information?
"Personally Identifiable Information" (PII), as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
What is collected from me, how is it used, and with whom may it be shared?
We do not keep any Personally Identifiable Information other than what you voluntarily provide. This includes your email address, if you contact us or provide it as part of a membership purchase; and your IP address, when you request web pages or post to the forums or in a chat room. We will not share, sell, or rent your email address or IP address to anyone. EVER! If you purchase a membership, your credit card information is submitted DIRECTLY to our credit card gateway and is not stored on our server. We simply recieve an "Approved" or "Declined" notification and proceed from there.
Why is my email address collected?
We will use your email address to respond to you regarding the reason you contacted us, or to notify you of changes to your membership status or expiration. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Why is my IP address collected, and is it considered PII?
ALL sites log IP addresses, even if the server administrator isn't aware of it. We do not use your IP address in any fashion, other than to protect Portal of Dreams and it's community by removing (banning) an individual what we feel has violated site policy or rules.
No, an IP address is not PII. In order for Personally Identifiable Information to be personally identifiable, it must identify a person. An IP address only identifies a computer that is connected to an Internet Service Provider. Only law enforcement has any type of justification to re-link an IP address to an account holder.
What choices are available to me regarding the use of my data?
You may opt out of any future communications from us at any time via the members area. You can also do the following at any time by contacting us via our Contact Us web page:
  • Change/correct any information contained in your membership.
  • Have us delete any information contained in your membership.
  • Express any concern you have about our use of your data.
What security procedures are in place to protect the misuse of my information?
We take your privacy seriously and take precautions to protect your information. Your member information is kept secure at all times. We happily pay for quarterly scans of our server to ensure that there are no possible vulnerabilities, and are proud to have an adaptive firewall to protect our servers.
Portal of Dreams uses a modern day Secure Socket Layer (SSL) certificate. Our SSL certificate is provided by GoDaddy, one of the most reputable certificate providers around. Portal of Dreams is encrypted with a 256-bit military grade encryption key, and is authenticated using a 2048 bit SHA-256 and RSA key exchange mechanism.
Overkill you say? We don't think so.